Privacy Policy

1. Introduction

At SAG-Tek Ltd (“we”, “us”, or “our”), we take your privacy and data security seriously. This Privacy Policy details how we collect, store, process, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to data collected through our website, during sales inquiries, product customization processes, software license registrations, and corporate collaborations.

2. Data We Collect

We collect information necessary to process orders, generate bespoke engineering quotations, and provide customer support:

• Identity Data: Full name, corporate job title, company name, registration number.
• Contact Data: Corporate billing address, physical delivery address, email, telephone number.
• Transaction Data: Details of orders placed, custom tooling hardness requirements (rubber type, pad selections), invoice history, payment records (processed securely through encrypted payment gateways).
• Technical Data: Internet protocol (IP) address, browser version, location data, and usage patterns gathered via cookies.

3. How We Use Data

We only process your personal data under valid legal grounds under GDPR:

• Contractual Obligation: To manufacture and ship your custom shape-adaptive grinding tools, End-Effectors, or software packages.
• Legitimate Interest: To maintain secure digital accounts, prevent fraud, optimize process development calculators, and improve website navigation.
• Consent: When you subscribe to our research resources, newsletters, or accept non-essential cookies.

4. Storage & Security

All personal and corporate transaction data is stored on highly secure servers inside the UK or EEA. We implement robust physical and cryptographic measures (SSL/TLS encryption, secure API connections, restricted system credentials) to prevent unauthorized access, alteration, or distribution.

We retain identity and transaction records for up to 7 years to satisfy UK corporate tax and financial auditing laws. Marketing communications details are deleted promptly upon withdrawal of consent.

5. Cookies & Consent

Our website uses analytical, performance, and strictly necessary cookies. Strictly necessary cookies (such as cart storage and local session persistence) do not require consent and are active on load.

Performance and analytical cookies are only loaded after you click “Accept All” on our Cookie Consent Dialog. You can learn more, including detailed lists of our active cookies, by visiting our dedicated Cookie Policy.

6. Your Legal Rights

Under UK GDPR, you have the following rights regarding your data:

• Right of Access: Request a full copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete details.
• Right to Erasure: Request the deletion of your personal records (provided they are not subject to statutory financial retention laws).
• Right to Data Portability: Receive a machine-readable backup of your profile data.
• Right to Object: Object to marketing or analytics processing.

7. Contact Information

To exercise any of your rights or request detailed information regarding our information governance, please contact our Data Protection Officer at: